Terms of Business

Plants are offered subject to availability. Sometimes we have only a small quantity of a plant. Catalogue prices are mainly for young plants. Sometimes we have larger plants. Please ask for availability and price.

If you are dissatisfied with purchase/order, your complaint will have our full attention. Complaints must be made within seven days of receipt of order. Provided you notify us within that time we will replace any damaged or unhealthy plants, provided that the condition of your plant(s) is not due to neglect, adverse weather conditions or damage caused by animals.

Mail Order Service
We despatch orders between October and March when they are dormant. We now so far as possible dispatch throughout the year. This means that in the summer can dispatch container grown plants. Plants are sent out by carrier on a next day service where possible. If there will be no-one available to accept the delivery, please send instructions with your order detailing where plants can be left. Plants will be despatched on receipt of payment unless a prior agreement has been made.

Payment on collection of orders is required. Payment can be made by cheque, postal order or credit/debit card. We accept payment in cash (and in dollars if required !!). We should reserve title to the goods until payment in full is received.

Please make cheques payable to Mallet Court Nursery. Total up your order and remember to add carriage (see below). When writing your cheque, leave amount blank and write across the cheque ‘Not to exceed £……’, this is total amount of your plants plus the carriage cost (see below). By doing this, we can then reduce the amount payable if any plants you have ordered are not available.

We have a bank account both in the UK and France so we can accept Sterling or Euro. Please telephone for details.

Credit Cards
Please make sure that the Card Number, Security code, (usually on the back) Expiry Date and Name on the card is quoted.

Switch Cards
As with credit cards+ start date

Carriage and Packing Charges
The cost depends on weight and not the number of trees. As a guide trees less than 1.5 metres can be sent by Parcel Force in England and Wales .
Trees over 1.5 metres are sent by private carrier from £20 in England and Wales
For all other areas please contact us.

We would like to advise our customers to check their deliveries for any damage on arrival, as failure to notify the carrier immediately will result in loss of claim.

We operate the ‘Farmers Flat Rate Scheme’ by which customers are not charged VAT unless their order is for a VAT registered account. This will be charged at 4% which can be claimed in the normal way. Our VAT Number is: FRF 04-000804.

The nursery exports throughout the world. This is subject to the health regulations of the country in question and an import license may be required. In this case we have to acquire a Phytosanitary Certificate for which we are charged, this cost is payable by the customer. This does not apply to EEC countries, where plant passports will be applied for where necessary.